Shipping policy

This site is owned and operated by Xpitrade General Trading LLC, Dubai, UAE

Xpitrade General Trading LLC (from here on referred to as ‘we’, ‘our’, ‘us’) is the master distributor of Just Gentle Products – hereafter referred to as Just gentle Middle East (marketed and sold under the trade name Just Gentle or Just Gentle Middle East). For the purposes of this policy, we have used Just Gentle Middle East as our trade name although the legal site is owned by Xpitrade General Trading LLC

Thank you for visiting and shopping at Just Gentle Middle East. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipment to P.O. boxes or APO/FPO addresses

Just Gentle Middle East does ship to addresses within the U.S., U.S. Territories. However it does NOT ship to  APO/FPO/DPO addresses.

 

Shipment confirmation & Order tracking

 You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Just Gentle Middle East is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Just Gentle Middle East is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We will help you do so.

 Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We do ship internationally- we ship to all GCC countries except Oman. We ship to other European and CIS countries. To view all the countries we ship to- please go to our checkout page. WE DO NOT DO INTERNATIONAL SHIPPING FOR OUR SANITIZER PRODUCTS DUE TO IATA RESTRICTIONS.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.